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Returns, Refunds & Exchanges

All sales are final. No refund & No exchange of size/item except:

  1. Out of Stock.
  2. Fatal Defect.
  3. The contents of the package are different from those ordered.
  4. Failure in the shipping process due to our mistake.

If any above circumstances occur, we only accept refund & exchange if:

  1. Ordered items are intact.
  2. The seal is not damaged.
  3. There is no damage to the physical packaging.
  4. Has proof of the original transaction and no more than 3 days after the goods received.
  5. Shipping Cost will be Connive Studio's responsibility.